Service Commitment

1、 Technical Support and Services

To ensure product quality, the company has established a comprehensive, standardized, series, and effective quality control and monitoring system in accordance with quality system standards, and has passed the ISO9000 "Quality Management System" certification.

The company has established a standard and standardized user service system in accordance with ISO9000, providing personalized services to users. Adhering to the service philosophy of "dedication, effort, and goodness", "professional focus, and unlimited quality", and following the service tenet of "product and character commonality, service and sales are the same", the company puts customers at the center, always puts customer interests first, considers customer needs everywhere, constantly explores and innovates, and provides comprehensive and meticulous services to satisfy customers. It further enhances customers' confidence and recognition of Jinma Company, creates value for customers, and realizes the "five full services" of pre-sales, sales, and after-sales from raw material procurement to finished product delivery, with full staff, all-round, full process, all-weather, and worry free.

The company always puts customer interests first, considers customers everywhere, constantly explores and innovates, strives to satisfy customers with comprehensive and meticulous services, further enhances customers' confidence and recognition of Jinma Company, and creates value for customers.

Jinma Company promises to provide "three guarantees" for the products supplied from the date of sale, with a warranty period of twelve months. The host can be guaranteed for more than fifteen years under normal use, and the host is covered by a lifetime warranty.

Service reflects the strength and commitment of a brand. With strong capabilities, Jinma Company wholeheartedly provides pre-sales, in sales, and after-sales services to customers, and strives to assist them in achieving success.

Service Philosophy - Dedication, Effort, and Goodness

Service tenet - The commonality between product and character, and the coexistence of service and sales

Service commitment - three in place: speed, language, and technology

The company promises to implement a "three guarantee" policy for the products supplied from the date of sale, with a warranty period of twelve months.

Pre sales service:

Ø Provide free technical consultation to customers, introduce the domestic and foreign industry situation, our company's overview and product features, act as a good consultant for customers, and provide suggestions for customers to choose satisfactory products reasonably.

Ø Technical solutions, dispatch specialized technical personnel and business personnel for technical exchanges and business briefings. Customers can be organized to visit the factory for inspection and guidance. Timely provide product performance, characteristics, design drawings, and various parameters before and after the entire inspection and demonstration process, actively cooperate with customers to choose satisfactory product manufacturers.

Ø Even if our products are not selected due to various other factors, our company is willing to provide technical advice for customers on this project, so that customers can purchase products with advanced technology and reasonable cost performance, and recommend enterprises that purchase similar equipment to customers - business fails, friendship still exists.

In sales service:

In technical design, optimize design, strive for excellence, and actively listen to customer opinions and requirements. If customers have special needs, the company will meet their requirements to the greatest extent possible and try its best to coordinate cooperation with all parties.

Choose the best domestic accessory manufacturers that not only meet performance requirements, but also facilitate future maintenance and accessory supply.

In the manufacturing process, we fully cooperate to arrange various stages of work such as drawing review, product supervision, inspection and acceptance, so that all work before product shipment can be carried out in an orderly manner; Agree and allow customer inspectors to supervise the assembly and quality testing of equipment; During the training, supervision, and testing period, provide necessary testing instruments, tools, technical information, drawings, labor protection equipment, offices, and other necessary work items to customer personnel free of charge.

After-sale service:

Ø The company has professional after-sales service personnel who can quickly solve quality problems raised by customers. We promise to respond to quality issues raised by customers within 30 minutes, give a reply within 2 hours, and arrive at the designated site within 24 hours according to the distance of the journey.

Ø The product is sent to the user, and the company sends a dedicated person to jointly open the box and count with relevant personnel of the customer.

During the installation and commissioning of the equipment, the company will send experienced engineering and technical personnel to the site to provide free guidance on installation and commissioning, ensuring the normal and smooth operation of the product.

After sales service personnel will regularly track and follow up on the usage of user products, establish contact with users and maintenance personnel, and provide long-term technical support in maintenance and use.

Lifetime cost price spare parts supply, timely supply of spare parts, ensuring customer satisfaction: timely reflection of customer needs; Provide high-quality and affordable products to ensure timely delivery; Strictly control product quality; Properly package to prevent omissions and damage.

2、 Personnel training and service

1) Before equipment delivery: The company can send personnel to the customer's site for free training and learning (with corresponding convenient conditions provided by the customer) to facilitate future maintenance and upkeep; Provide production technology training to customers' maintenance and operation personnel.

2) After equipment delivery: Jinma Company can assign skilled and competent technical personnel to provide on-site guidance and training, enabling customers' technical personnel to acquire knowledge related to operation, commissioning, and maintenance;

The on-site technical personnel of Jinma Company will provide detailed explanations of technical documents, drawings, operation manuals, equipment performance analysis, maintenance methods, and precautions, and answer and solve technical issues raised by customers within the scope of the contract; On site technicians will also guide and assist customer personnel in operations, maintenance, analysis, and inspection.

On site equipment installation and debugging technical services: Professional personnel can be sent to the site for technical services and on-site training.

On site production process services: After the equipment is put into operation, our company can provide on-site services according to customer requirements; Supervise and guide the normal operation of operators and provide retraining for maintenance and repair personnel.

3) Regularly and irregularly conduct customer phone and on-site visits, promptly solve various problems that occur during actual use, and guide users to correctly use, maintain, and manage purchased equipment

4) Emergency maintenance response time: respond to quality issues raised within 2 hours, arrive at the designated site within 24 hours, and assist users in analyzing and solving problems.

5) Jinma Company is responsible for providing free warranty for the equipment supplied within one year (excluding vulnerable and consumable parts, and equipment losses caused by customer errors); Long term discounted provision of spare parts for products; Charge material fees for lifelong maintenance and replacement of equipment components provided.

Reliable service: wholehearted, diligent, and benevolent; Speed is in place, communication is in place, and technology is in place

Service Philosophy - Dedication, Effort, and Goodness

Service tenet - The commonality between product and character, and the coexistence of service and sales

Service commitment - three in place: speed, language, and technology

The company promises to implement a "three guarantee" policy for the products supplied from the date of sale, with a warranty period of twelve months.